OCA Interaction

Simplify Interactions to Improve Customer Satisfaction

Maximize service sales and quality through responsive communication. Reply to messages in multiple channels easily in one place.

No additional fees and credit card needed.

Trusted by 100+ companies and institutions to improve customer interaction.

Wifi.id
BNI
ChatAja!
Telkom Indonesia
Inalum
Kementerian Sosial
IndiHome
TOEIC
ACI
Amoeba
Astrindo
Bapenda Jabar
Bimas Kemenag
BINC
BKPM
Bonum
BRI Remittance
BSI Maslahat
Coway
Diarium
GiveBlood
IndiBox
Indigo
Jatis Mobile
Jiwa Group
Kabupaten Maluku Utara
Kemendikbud
Kemenkeu
KPPA
Melon
myCarrier
myTDS
PaDi UMKM
Posfin
Pelindo
Pijar
PTSGI
PUPR
RoomMe
RS Tangsel
Sprint Think
Taman Safari
Telkom CorpU
Telkomsigma
Telkom University
Telkomsel
U-Meet-Me
UHAMKA
UII
VFS Tasheel
Vidio
Yakes Telkom

Manage All Customer Interactions Smoothly

Multi-Channel Connection

Respond to chats from 10+ interaction channels in one dashboard.

Integrated Customer Data

Store and manage customer profiles and history across channels.

Consistent Response Quality

Optimize team productivity up to 3x without switching between platforms.

Trusted Data Security

Protect customer data with a reliable and secure local data infrastructure.

Real-Time Interaction Insights

Turn every interaction to opportunities by tracking activity and interaction trends.

Expert Assistance

Improve interaction quality with direct guidance from OCA’s team.

FEATURE HIGHLIGHTS

Empower Agent Productivity with Interactive Omnichannel

Simplify Customer Support

Access customer messages from multiple communication channels more efficient through single inbox.

Speed Up Interactions with AI Assistant

Understand conversation context with instant summaries and refine replies using AI-powered recommendations.

Customize Interaction Priority

Streamline customer request management with an integrated ticketing system.

Complete Each Customer Request Without a Miss

Monitor all customer interactions within one centralized records menu.
MORE FEATURES

Extend the Customer Experience with More Capabilities

Enjoy more efficient customer interactions to support your service growth.

Monitor Comprehensive Report

Improve communication strategies using activity and conversation reports.

Track Your Team Activity

Identify agent performance and real-time activity through the Wallboard.

Personalize Customer Surveys

Collect valuable feedback by sending automated customer surveys.

Keep Your Agent Informed

Support agents in responding questions with information in Knowledge Base.

Organize All Customer Data

Reach customer faster for follow-ups via centralized contact management.

Customize Your Team Division

Handle chats more effectively by dividing your teams based on expertise.

Get Interaction Solution That Fit Your Team Needs

Consult with our experts to boost services and sales through effective customer interaction.

Talk to Our Team
SUPPORTED COMMUNICATION CHANNELS

Seamlessly Connect Multiple Communication Media

Respond to messages across channels faster in one workspace. From WhatsApp, email, to TikTok Seller, each platforms is available here.

OCA INTERACTION LITE

Unlock the Light Version for a Simpler Interaction

Get the essential features through OCA Interaction Lite and add more capabilities as your communication needs grow.

1 Free Admin License
3 Social Media Accounts
5 Knowledge Base Articles
1 Main Department
5 Quick Reply Templates
1 Chat Distribution System
5 Conversation Label Quota
CUSTOMER STORIES

Discover How OCA Drive Communication Growth

Get inspired improving your services with omnichannel communication solutions.

Centralizing Public Services Across 34 West Java Regions

Improve service quality and public satisfaction through a centralized help and information center, powered by CRM and chatbot support.

Read More

Scaling Tax Collection 15× Better Through Digitalization

Improve Tax Collection 15x More Efficient Through Digital Communication Deliver tax information more personally and efficiently in West Sumatera using broadcast messaging services.

Read More

Share Messages 3x Faster in Academic Environment

Strengthen trusted communication across lectures ad students at Poltekkes Kemenkes through broadcast messages from the official WhatsApp Business account.

Read More

Boost 233% Interaction Growth Through Integration

Respond to customer needs faster at IPC Terminal Petikemas by improving service performance with CRM and chatbot integration.

Read More
See More Stories
MAXIMIZE YOUR COMMUNICATION POTENTIAL

Explore More OCA Solutions

Discover other OCA products to help you connect with customers and support your service growth.

Automate Customer Replies with Chatbot

Deliver fast and personalized communication through AI-powered interactive chatbots.

Learn More

Send Broadcasts Across Channels

Schedule your campaign message to multiple customers automatically.

Learn More

Integrate OCA API into Your Internal System

Grow your communication capabilities by embedding OCA features via API.

Learn More

Detect and Prevent Data Breaches

Reduce security risks by monitoring data leaks linked to your email address.

Learn More
FREQUENTLY ASKED QUESTION

Learn About OCA Interaction Better

Get to know more about using OCA Interaction to optimize your customer interaction.

You can connect up to 9 communication channels, including Facebook Comments, Facebook Messenger, Instagram, WhatsApp, Telegram, email, TikTok Seller, Tokopedia Seller, live chat, and internet-based calling (cloud call).